Routing

• Use when you need to route incoming input to different downstream prompts based on its content or attributes
• Useful for workflows requiring smart decision logic or dynamic branching
• Helps structure automations that must support multiple distinct cases, each requiring specialized handling

Example

• A support ticket is read from the database
• The “Router” prompt classifies the issue (e.g., Technical, Billing, Account)
• Based on classification, the workflow runs the corresponding specialized prompt
• Each prompt may draft a response or pull content using tools
• The workflow outputs a drafted support reply for review